Delete your Vancouver604 account

This page explains how to delete your account in the Vancouver604 app for iPhone and Android, made by Temper Tantrum Studios Inc., and what happens to your information when you do.

In the app

On iPhone, open Settings, then Account, then Delete Account, and type DELETE to confirm. Your account is deleted straight away, whether or not you ever signed in.

On Android, open Settings, then Account, then Delete Account. On Android you only have an account if you signed in with Google; if you never signed in, there is no account to delete.

Without the app

Email hello@vancouver604.ca with the subject "Delete my account". Send it from the email address you signed in with, or tell us the phone number you signed in with, and say which sign-in you used: Apple, Google or phone. We'll confirm the request with you and delete the account within 30 days. We never ask for your password.

If you never signed in, your account belongs to the app on your phone and we have no way to tell it apart from anyone else's, so please delete it in the app.

What is deleted

Deleting your account deletes, straight away:

your sign-in: the email address, phone number or Apple or Google account you used
your profile and reputation score
the traffic reports you submitted, with their notes, transcripts and map pins
your confirmations and votes on other reports
your push token and your Route alerts position
the reporters you hid, and the feedback you sent from the app
any badges and Road Ambassador records
the phone number you linked for text-message reports

What is kept, and for how long

The incidents your reports helped put on the map and on air stay in the public broadcast record. Your reports themselves are deleted, so nothing in that record links back to you.
Ad playback records (which ad played, when and your app's random listener ID) are kept for up to 25 months, then deleted. For billing, we keep a monthly summary in which that ID is replaced by a one-way code that can't be traced back to you.
Listening records (which zone you listened in and when, under the same listener ID) are deleted after 90 days.

The listener ID belongs to the app on your phone, not to your account, so deleting your account does not delete those two records early. They are not linked to your name, email or phone number.

The privacy policy has the detail. Questions: hello@vancouver604.ca.